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KNOXVILLE, Tenn., Jan. 16, 2019
PerfectServe®, a leading provider of cloud-based clinical communication and collaboration (CC&C) solutions, today announced the acquisition of Telmediq, the top-rated KLAS vendor for secure communication platforms in 2018. The Telmediq acquisition follows an investment last year in PerfectServe by K1 Investment Management (K1), a leading private equity firm focused on high-growth enterprise software companies. The combined power of PerfectServe and Telmediq to connect physicians and nurses across the healthcare continuum creates a clear choice for healthcare organizations looking for wide-ranging CC&C functionality, higher service levels and the latest advancements in technology.
Vaquero Capital served as the exclusive financial advisor to Telmediq.
Together, PerfectServe and Telmediq represent the most comprehensive set of CC&C capabilities in the market today. The company will support both solutions going forward, taking advantage of each platform’s cloud-based, service-oriented architecture (SOA) to integrate complementary features. This will allow clients to keep their current infrastructure and enhance workflows with modular deployment of new capabilities.
Telmediq is deployed across 300 healthcare organizations and 80,000 users. With its call center solution, nurse mobility, advanced alert and alarm management capabilities, mass notification functionality, and strong customer relationships, this platform brings unmistakable value to the PerfectServe portfolio. Combined, PerfectServe and Telmediq have more than 500,000 clinical users across 250 hospital sites and 27,000 physician practices and post-acute care organizations.
The Telmediq acquisition marks an important step in the company’s strategy to build the industry’s first true care team collaboration platform – one that unifies the entire care team across the continuum, from inpatient, to outpatient, to patients at home. K1’s backing will facilitate rapid growth, product innovation and customer success initiatives, accelerating PerfectServe’s mission to help clinicians provide the best, most efficient patient care possible and thrive under value-based care.
“In addition to heavy investments in product development over the past several years, the Telmediq acquisition is a key element of our strategy to build the care team collaboration platform of the future – designed to serve all care team members, including the patient,” said Terry Edwards, President and CEO, PerfectServe. “Our vision is to build a platform that is separate from, transcends, and is fully integrated with the EHR and all other point-of-care technologies. The goal is to make it easy for clinicians to overcome persistent care coordination challenges that have existed in the industry for years.”
“We’re very excited to be part of the PerfectServe team,” said Ben Moore, CEO and Founder of Telmediq. “This partnership will accelerate our product development goals to deliver even greater functionality to clinicians and the patients they serve.” Moore will join the PerfectServe leadership team in the role of Chief Product Officer and play a key role in the strategic direction and integration of the two companies.
“With PerfectServe, we have improved the communication of important patient information and expedited our response to changing patient conditions,” said Dr. Ted Daniel, CMIO at Ascension St. John Providence Health System, Warren, Michigan. “We are in the midst of expanding our deployment of PerfectServe’s communication platform to build upon our past successes and look forward to their plans to grow the solution suite. I think the industry is only beginning to realize the potential of a CC&C solution in facilitating value-based care across the patient’s entire care experience.”
PerfectServe’s goal is to deliver existing and up-to-date information to the point of care to help the healthcare system connect, communicate and collaborate more effectively, in a manner that significantly improves the patient experience. According to Gartner’s Strategic Roadmap to the Real-Time Health System (Barry Runyon & Gregg Pessin; June 18, 2018), “the RTHS uses information and communications technology to transform the business of care delivery in a manner that reduces the time in which patient information and medical knowledge is collected, understood, analyzed, shared and applied.”
Founded in a 2000, Perfect Serve is a developer of clinical communication software designed to connect staff with physicians. The company’s online platform offers a suite of physician contact systems, which includes software for physician-to-physician and hospital-to-physician communications and a practice-based call management tool, enabling physicians and hospitals to manage interactions with various patients.
Founded in 2012, TelemedIQ is a provider of an enterprise cloud-based communication platform intended to bridge the communications gap between providers and health systems with secure text messaging software. The company’s platform includes clinically integrated software such as patient-centric messaging, HIPAA compliant secure text messaging, pager replacement and answering service replacement that integrate with existing hospital systems, electronic medical record systems, scheduling systems, lab systems and other clinical platforms to streamline communication and workflow, enabling healthcare service providers to reduce wait times, improve patient handover times and reduce costs while improving patient satisfaction and safety.